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Shipping

Q: If I place an order, how soon will it be received?
A: As of February 18, 2010. All products purchased online will be shipped via FEDEX. FEDEX delivers Monday through Friday. All orders placed Monday through Friday, before 8am EST, will be processed within 1-2 business days of the order being received. THIS INCLUDES ALL EXPRESS ORDERS. Orders placed after hours Friday, Saturday, and Sunday will be processed the following Monday. You will receive a tracking number automatically via e-mail when your order is processed. You can also obtain a tracking number by contacting our Customer Service Department via email at TheBillsStore@dncinc.com or calling 1-888-283-4327. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay your delivery. These situations do not allow us to refund costs.


Below are the Time-In-Transit estimate for FedEx Ground Shipments.  NOTE:  These estimates do not include processing time.

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Q: When will my order ship?
A: All orders placed Monday through Friday, before 8am EST, will be processed within 1-2 business days of the order being received. THIS INCLUDES ALL EXPRESS ORDERS. Orders placed after hours Friday, Saturday, and Sunday will be processed the following Monday. You will receive a tracking number automatically via e-mail when your order is processed. You can also obtain a tracking number by contacting our Customer Service Department via our live chat, email at TheBillsStore@dncinc.com or calling 1-888-283-4327. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay your delivery. These situations do not allow us to refund costs.

Please Note: This does not apply to drop shipped items, which ship directly from the manufacturer. For these items, please refer to the item description for expected shipping time.

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Q: Tracking your Shipment:
A: You should receive a tracking number automatically via e-mail when your order is processed. You can also obtain a tracking number by contacting our Customer Service Center via e-mail at thebillsstore@dncinc.com or calling 1-888-283-4327. You can view the status of your order by logging into your account.

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Q: How much does shipping cost?
A: At the Bills Store we provide flat rate shipping to our guests. To ship with in the continental US our rate is $9.99, for 2day it is $29.99 and to overnight a package we charge $39.99. To ship to Canada The Bills Store charges a $32.99 fee to cover shipping charges only- duty, taxes and fees are charged seperately directly by FedEx at time of delivery. We do offer in store pickup as an option: just specify "Pick up in Store" at checkout, and no shipping fee is assessed.

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Q: Do you ship to P.O. Boxes?
A: The Bills Store does not ship to P.O. Boxes because FedEx is not able to gain access to P.O. Boxes. You must list a physical street address for shipping.

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Q: Do you ship to Canada?
A: All products being shipped internationally require the receiver of goods to pay duty, taxes and brokerage fees applicable to the nation that is receiving the package. These charges come from the receiving country and vary based on the size and contents of the package as well as its destination country. By ordering from our store, all international customers agree to pay any applicable fees in order to physically receive the merchandise. If the customer chooses not to pay applicable fees, and therefore abandons the package, The Bills Store has no responsibility to that package. Furthermore, the merchandise and shipping costs will not be refunded to the customer for any abandoned packages.

FexEx International Economy shipping to Canada is $32.99 (paid at checkout), plus duty, taxes and brokerage fees (paid directly to FedEx prior to Delivery of the package).

For more information regarding International Shipping and where our products can be shipped, please contact our Customer Service department at 1-888-283-4327 and a representative will assist you with your order, or email us at thebillsstore@dncinc.com.

Visit FedEx.com for Transit Time Estimates for these shipping options - http://fedex.com/ratefinder/home

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Q: Do you ship to countries other than the US and Canada?
A: Yes we do ship internationally. All international orders will be shipped via FedEx International Economy. The shipping charges are $39.99 for transportation cost only. Please be aware that International orders are subject to local taxes, duties and brokerage fees. Please contact your local FedEx center and government agency to inquire about these charges. The Bills Store is not responsible for these charges and will not reimburse customers for abandoned packages.

Visit FedEx.com for Transit Time estimates for these shipping options - http://fedex.com/ratefinder/home

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Q: Do you ship to an APO/FPO address?
A: We are happy to ship to our service men and women. All APO & FPO orders must be shipped via United States Postal Service (USPS). Packages cannot be tracked and the Bills Store cannot guarantee delivery of the order.

Please note: The Bills Store can only be responsible for orders reaching the military check point, once it is received at that point we have no means of insuring your order will arrive safely and on time.

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Q: Shipping Policies and Restrictions:
A: Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

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Q: My FedEx Tracking number says "Billing Information Received" under the status. What does this mean?
A: It means that FedEx has received the electronic transmission of shipment detail from the shipper. It does not necessarily mean that FedEx has taken possession of the shipment.

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Q: When will I receive my dropship items?
A: Dropship items are items that are shipped directly from the manufacturer. These items have a special fee applied to the orders shipping charge based on weight of item and the special handling necessary to ship the item directly from the manufacturer. Shipping times vary based on the item. (Please see item descriptions for a delivery estimates.) Non-Dropship items included in an order with a Dropship item will ship via FedEx Ground by default. If you would like these items shipped using another method, you should place two separate orders, one for the Dropship item and one for the non-Dropship item.

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Q: When will I recieve my customized/personalized item?
A: All customized orders are shipped once the customization process is complete- this process cannot necessarily be expedited by choosing express shipping options (2Day or Overnight service). The shipping time may vary depending on the product selected and the customization needed. The product page will better identify the expected delivery time for the customized product you have chosen. Nike 2012 Men's Game Custom Jerseys may take up to 10 business days, Nike 2012 Elite Custom jerseys may take up to 15 business days, while all older versions of the Custom Buffalo Bills Jerseys can take up to 4 to 6 weeks to be produced.

PLEASE NOTE: Business days are Monday – Friday and exclude all U.S. federal holidays.

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Q: I ordered a pre-sale item, when will it ship?
A: Pre-sale items are items that are not yet in stock, but available for advance purchase on our website. These items will be shipped directly to you once they become available.

PLEASE NOTE: Expected shipment times appearing on the Product Detail page specifying when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

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