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Your Order

Q: Where is my order?
A: A tracking number is assigned to all orders as soon as soon as the order is marked 'shipped'. This status does not necessarily mean that your order is on its way, only that it is in process.  You can check the status of your order online 24 hours a day, 7 days a week by regerstering as a customer under My Account.

If you are having trouble locating your FedEx tracking information, you can call us between regular business hours (888.283.4327) or email us anytime (thebillsstore@dncinc.com) and we would be delighted to assist you. 

PLEASE NOTE: This screen does not contain real-time shipping status; this information does not link directly with FedEx so an item showing as 'open' may have actually shipped just as an item showing 'shipped' may still be in process.

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Q: How do I cancel/change my order?
A: If you need to cancel or make a change to an order, please contact us at 888.283.4327 during regular business hours. Generally orders begin processing within the first 24 hours. We are unable to cancel orders that are already in process.

When contacting us, please reference your order number, your name, and the best method to contact you for confirmation.

PLEASE NOTE:
Items CANNOT be added to existing orders. If you wish to add an item to an order, a new order must be placed.

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Q: There was a problem with my order, who should I contact?
A: We take great pride in customer satisfaction and eagerly wait to resolve any order discrepancies. Upon receiving an order from us, please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 10 days of the date of delivery. Any notification of a discrepancy more than 10 days from the date of delivery will not be considered.

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Q: I received and email saying my order is pending, what do I do next?
A: We strive to keep our website as current as possible. But due to our large selection of products, it is impossible to guarantee 100% availability on all merchandise that we sell. If an item you have ordered is out of stock or placed on back-order, you will be notified promptly and your order will be placed on pending for no more then 10-business days. During that time you will need to contact our Customer Service Department at 888-283-4327 or TheBillsStore@dncinc.com for further instructions

PLEASE NOTE:
After 10 days with no contact, your order will be cancelled.

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